FAQ

Do you deliver internationally?
Currently, we deliver only in the US.

How much do you charge for delivery?
We deliver free with every order. Find our full Shipping Policy here.

How do I pay?
We accept a variety of payment methods, including credit card. Find our full Payment Policy here.

Can I return my purchase?
Yes, we take returns after checking the appropriateness of the product based on our return and refund policy. Find our full Refund Policy here.

Do you accept returns for non-defective products?
Yes, we do provide returns for non-defective and defective products too, as long as they fall under the conditions of our Refund Policy.

Can I return used items?
No, we do not provide returns on items that have been used. We can only provide returns for unopened, still-packed-in-original-packaging, and unused items.

What if my package is lost or delayed?
If your package is delayed or missing, or you think it might be missing, please inform us immediately. Our support team will help you resolve the situation as quickly as possible.

How long does shipping take for my order?
Orders ship within 1 to 3 business days and take 5 to 7 business days to arrive. This results in a total delivery time of 6 to 10 business days. Find our full Shipping Policy here.

What if I've received a damaged or incorrect item?
We really do apologize if you happen to receive a defective or wrong item. Just let us know right away, and we will send you an exchange or give you a refund.

Do you offer exchanges?
Exchanges can be accomplished, but only if the item meets the qualifications for exchanges.

How long do I have to initiate my return?
We operate a 30-day returns period within which our customers can request to return. In case of approval for the return, the refund is made once this process has begun. Find the Refund Policy here.

How do I track my order?
Our 'Track Your Order' page is the way you track an order.
If you wish to cancel your order, please let us know as soon as possible. If it has not been processed yet, we can cancel the order and refund you.

Can I modify my shipping address after placing an order?
You can modify the shipping address if your order has not been shipped yet. Please let us know immediately to enable any changes.

How long will it take to refund my money?
Once we have received and processed the returned item, we will process the refund within 10 business days.